Our Policy

At Gayo Coffee, we are committed to delivering freshly roasted coffee of the highest quality. Due to the perishable nature of our products, we have specific guidelines regarding returns and refunds. Please review our policy below:

1. Return & Exchange Eligibility

We do not accept returns on coffee products due to hygiene and quality control reasons.

Exchanges are only permitted for incorrect or defective orders within 7 days of receipt.

Non-coffee items (e.g., accessories, equipment) can be returned if they are unused, in their original packaging, and in resellable condition within 7 days.

2. Refund Policy

We do not offer monetary refunds for coffee products unless an error occurred on our part.

Refunds for accessories or non-coffee items will be issued to the original payment method after inspection and approval.

Refunds do not include shipping costs unless the issue was due to our error.

3. Order Issues & Defective Products

If you receive:

A wrong item (e.g., incorrect blend or roast), we will replace it free of charge.

A damaged product (e.g., packaging issues), contact us with photos within 48 hours of delivery for resolution.

A defective non-coffee item, we will assess and arrange a replacement or refund.

4. How to Request an Exchange or Refund

1. Contact us at info@greeka.shop within 7 days of receiving your order.
2. Provide your order number and details of the issue (attach photos if necessary).
3. Our team will review your request and provide further instructions.

5. Shipping Responsibility for Returns

Customers are responsible for return shipping fees unless the issue is due to our mistake.

We recommend using a trackable shipping service to ensure safe delivery.